Maintenance
We’ve Got Your Back
Packages to support the performance and longevity of your website.
Essentials
Starting at $200/mo
A watchful eye on your site every month with solid support options to get your questions answered.
- Member-only Project Rate ($75/HOUR SAVINGS!)
- Standard Maintenance
- Analytics (Free Initial Report)
- Uptime Monitoring
- Email Support
- Phone Support
- Domain Monitoring
- Weekly Security Scan & Review
- Core & Plugin Updates (Monthly)
Supported
Starting at $500/mo
Focused monthly attention on your site’s health and performance with priority maintenance support.
- Member-only Project Rate
- Priority Maintenance
- Analytics Dashboard
- Uptime Monitoring
- Email Support
- Phone Support
- Domain Monitoring
- Weekly Security Scan & Review
- Core & Plugin Updates (Monthly)
- Broken-Link & Search Console Monitoring
- Server Error Log Monitoring
Proactive
Starting at $1000/mo
VIP support & maintenance and expert insight to help you make better digital marketing decisions.
- Member-only Project Rate
- Premium Maintenance
- Analytics Reporting
- Uptime Monitoring (Immediate resolution)
- Priority Email Support
- Priority Phone Support
- Domain Monitoring
- Security Scans & Enhanced Threat Mitigation
- Core & Plugin Updates (Bi-Weekly)
- Broken-Link & Search Console Fixes
- Server Error Log Fixes
- Page Speed Monitoring
- Technical Audit (Yearly)
- SEO Recommendations
How Maintenance Works
To file a maintenance request, simply notify Escape Hatch of the required changes by 6 PM on Thursday and the update will be completed by end-of-day the following Tuesday. Requests will be handled on a first-come first-serve basis. If a requested update must be completed ahead of the next maintenance day, a 50% rush fee will be added to the request.
Priority Maintenance updates are completed on Tuesdays or Fridays, whichever is closer to the date of request. If updates are needed faster, rush fees apply.
Premium Maintenance requests are fulfilled within 24 hours and rush fees are waived.
Build Your Own Plan
Get the exact level of support you need to maintain, update, and grow your business.
OPTIONS INCLUDE:
Fixed design hours, social & ad campaign reporting, ongoing strategy consultation, SEO content development, fixed development hours, font licensing, managed hosting, and more.